2-year warranty
Travel worry-free: We stand behind the quality of materials and workmanship for 24 months.
What is covered?
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Manufacturing/material defects in the frame, rail, brackets, handlebars, roller bearings
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Malfunction of the Snap-&-Ride™ mechanism
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Zippers, handles, straps under normal use
What is not covered?
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Normal wear and tear (rolling, scratches, abrasion), cosmetic damage
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Damage caused by improper use, overloading, falls
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Modifications, non-original parts
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Loss/theft, transport damage by carrier
Important: This guarantee does not limit your statutory consumer rights (e.g., 2-year warranty in the EU against the seller).
This is how a warranty claim works (3 steps)
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Report online: Send your order number, a brief description of the error, and 2-3 photos/short video to our customer service.
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Inspection within 48 hours: we confirm coverage and propose repair or replacement.
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Solution: Free replacement part shipping, exchange device, or professional repair. Return shipping labels included if needed. There are no costs for you.
Duration & Validity
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24 months from delivery; applies to first-time buyers (with invoice/order ID)
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EU-wide valid for privately used JetRoll™
