FAQs

We accept a variety of payment methods, including PayPal, Apple Pay, Google Pay, MasterCard, Visa and American Express, as well as others.

Security is our top priority: your payment data is protected by state-of-the-art SSL encryption and compliance with international security standards. We work with reputable financial partners who use advanced protection measures such as multi-level authentication and fraud detection to process and store your information securely. Your sensitive data is not stored on our servers, so you can shop with us with peace of mind and security.

All available shipping options are displayed for your country of delivery during the checkout process, along with the corresponding prices. For an up-to-date overview, you can find more information under our shipping terms.

Depending on the selected shipping option and country of delivery, you will receive an estimate of the corresponding delivery time during the payment process. You can find more up-to-date information under our shipping conditions.

You can check the status of your shipment via our shipment tracking.

If this does not work for individual orders, our support team will be happy to assist you and help you locate your order.

Once an order has been confirmed, it can no longer be processed or canceled before delivery.

We can therefore not guarantee any changes after the order has been placed. If an error has occurred in the purchase process, do not hesitate to contact us via our chat, email or Whatsapp and give us all the relevant information. Our support team will do their best to help you.

We know that plans sometimes change, or you realize that the product in question is not the right one after all.

We therefore offer various exchange and return options, all information can be found under Returns.

If your delivery arrives damaged, it is important that you unpack the parcel in front of the delivery service to ensure that the goods are undamaged. Please document the process with photos. If the parcel shows obvious damage and is nevertheless accepted, the transport service provider is not liable. In this case, we cannot accept a return. Your care in accepting the delivery and documenting any damage is crucial to ensure a smooth process.

In any case, please contact our support team, who will be happy to answer any questions you may have.

You can find more information on returns processing under Returns. You can manage your return yourself via our returns portal - please have your order number & zip code ready.

If you have any questions about your return, please do not hesitate to contact our support team. We will be happy to help you with any questions.

We are here to answer all your questions about our products or your order.

Our customer service is available from Monday to Friday from 10:00 to 17:00 via e-mail or Whatsapp.

We endeavor to respond to all inquiries within 60 minutes during our opening hours. Your request is important to us and we are ready to offer you the best possible service.